Business Office HCAP Refund Policy
PURPOSE: To insure that Wood County Hospital is compliant with the state guidelines which mandate paybacks of any monies paid previous to a HCAP write-off.
1) When a business office employee is compiling data to submit a HCAP application all accounts that will be included on the application must be reviewed for prior patient payments.
2) If a prior patient payment is identified then a refund form must be completed and submitted to posting in conjunction with the approval of the application.
3) The refunded amount must be included in the patient balance so that it is included in the write-off.
Formulated: March 2004
Reviewed: March 2009, August 2013, March 2014, April 2016, November 2017