July 2025 WOW Award Winner - Isabell L.

The WOW Patient Experience Initiative recognizes team members who engage with patients/families, visitors and employees in exceptional ways, providing a superior level of commitment and reflecting the values of Wood County Hospital. Isabell L., Lab Support Technician, was selected as the July WOW award winner for going above and beyond.

A patient recently returned to the Lab window and asked to speak with the phlebotomist who had drawn her blood during a previous visit. That phlebotomist was Isabell. The patient shared that at the time of her visit, she was at the beginning of a difficult health journey. She recalled that Isabell took time to talk with her and offered to pray with her during the interaction. The patient said the support meant a great deal to her and wanted to thank Isabell in person for her kindness.

Isabell was nominated for consistently taking time to listen to patients and connect with them during each shift. Her interactions reflect the kind of care and attentiveness that contribute to a positive patient experience. Isabell has been a valued member of the WCH team for just over 1.5 years. She lives in Toledo, Ohio, and is one of eight siblings. She enjoys traveling and spending time with her family and friends. When asked what drew her to Wood County Hospital, she shared it was a desire for change and the chance to meet new people.

Though she considers herself a shy person, Isabell stays positive by listening to her patients and sharing personal experiences, including how her faith helped her through a car accident. She values the opportunity to support others and make meaningful connections during their visits.

Thank you, Isabell, for the exceptional support you provide to our patients and for embodying the values that make Wood County Hospital a Top 100 hospital.